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User Studies and Design (Papers/Notes)
Wednesday
9:00 AM - 10:30 AM

Session Chair:
Clare-Marie Karat, IBM TJ Watson Research Center

Paper:
Call Browser: A System to Improve the Caller Experience by Analyzing Live Calls End-to-End
Bernhard Suhm, BBN Technologies
Pat Peterson, BBN Technologies


Note:
 Finding Canonical Behaviors in User Protocols
Walter C Mankowski, Drexel University
Peter Bogunovich, Drexel University
Ali Shokoufandeh, Drexel University
Dario D. Salvucci, Drexel University


Note:
Reduced Empathizing Skills Increase Challenges for User-Centered Design
William Hudson, Syntagm Ltd


TOCHI Paper:
Queuing Network Modeling of Transcription Typing
Changxu Wu, University at Buffalo
Yili Liu, University of Michigan