Shelley Evenson, Carnegie Mellon University
Hugh Dubberly, Dubberly Design Office
Rick Robinson, Continuum
The challenge in human-centered design is not in conducting appropriate research, but in making the leap from research findings to design implications. Creating a model is often an important step toward creating consensus or a driving concept when working with multidisciplinary development teams. We will focus on one of the most challenging aspects of the design process. This course is about the collaborative processes and engaging tools you can use to be a better visual communicator when making the leap from research to concept. We will quickly develop a hunt statement*, conduct discovery stage immersive research and use our findings to develop conceptual models and design implications.
This course has its origins in lectures and papers presented by the instructors, along with their application in the working environment. Portions of this course were presented at workshops at global consumer product and service companies, DUX 2005, About, With and For (Institute of Design) 2004, and are integral components in the Carnegie Mellon Design curriculum. Other portions of this course were developed through professional practice in the software development and design industries.
Participants need no prerequisite knowledge of the subject. This course is for both novice and seasoned professionals, introducing both basic themes and new approaches to modeling. We suggest this course for:
The course will be a combination of lectures, exercises, group discussions, and case studies.
Hugh Dubberly manages a consultancy focused on making services and software easier to use through interaction design and information design. As vice president he was responsible for design and production of Netscape's Web services. He was at Apple for 10 years, where he managed graphic design and corporate identity and co-created the Knowledge Navigator series of videos. Dubberly also founded an interactive media department at Art Center and has taught at San Jose State, IIT/ID, and Stanford.
Shelley Evenson teaches graduate and undergraduate courses in interaction and service at Carnegie Mellon's School of Design. She is the director of graduate studies in design and co-director for the joint master's program in HCII between Carnegie Mellon and the University of Madeira. Shelley has more than 20 years of experience in multidisciplinary consulting practice ranging from branding to product and interaction. She is a frequent speaker on design languages and strategy, design for service, organizational interfaces, and what lies beyond human-centered design.
Rick Robinson is the VP for Practice Innovation at Continuum. He is an interdisciplinary social scientist with a Ph.D. in Human Development from the University of Chicago. He was a co-founder of E.Lab, a research and design consultancy, and then Chief Experience Officer at Sapient. Both firms were pioneers in the development and application of ethnographic and observational research approaches for clients such as BMW, Ford Motor, General Mills, General Motors, McDonald's, Sony, and Warner- Lambert. He is the co-author of The Art of Seeing, as well as numerous articles on design and research.