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New Usability Metrics and Methods (Case Studies)
Tuesday
2:30 PM - 4:00 PM

Session Chair:
Robin Jeffries, Google


Beyond Usability: Evaluating Emotional Response as an Integral Part of the User Experience
Anshu Agarwal, Salesforce.com
Andrew Meyer, Stanford University



Open by Design: How IBM Partnered with the User Community in the Redesign of Lotus Notes
Elizabeth M. Comstock, IBM
Mary Beth Raven, IBM
Sheri F. Branco, IBM
Michelle L. Cooper, IBM
Deborah E. Maurer, IBM



Perspective Probe: Many Parts add up to a Whole Perspective
Marianne Berkovich, Google, Inc.